What if my mechanical clock will not chime or strike?
Check that the strike on/off lever in not in the “strike off” position or halfway between positions.
Check that the movement is not in the “night off” position.
Be sure that all the packing material is removed from the movement area. You should be able to carefully pull each hammer back away from the rod approximately one inch.
Check the hammer adjustment to be sure that the hammers are properly aligned with the gong rods.
For weight driven clocks, make certain that the weights are in their proper location. The proper position of the weights as you are facing your clock is labeled on the bottom of each weight.
If your clock is a cable driven clock and was previously run, it is possible that the cables were not wound up with the weights left on the pulley. When this happens, the cables overlap on the drum. Check the cables on the drums to see if they are overlapped. If so, contact the dealer or retailer where you purchased the clock. Correcting this problem is not covered under warranty.