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When the top of a clock dial is tilted back and the chime hammers are not properly aligned with the chime rods, it may be an indication that the clock was dropped on its back during shipping. Often, this type of "concealed damage" is not visible from the outside of the carton. Inspect for other possible damage. Notify...
The key, crank, and weights are packed in a white Styrofoam carton under the clock. ...
When arrangements have been made with a dealer, retailer, or Service Center to professionally set-up your clock, the following should be expected. Professional set-up is an additional expense. The set-up technician is expected to: 1. Treat your home the same way they would treat their own. 2. Be knowledgeable and ...